"The process was
so simple. Other companies insisted that my husband and I both
be present for their long sales pitch. I was a little insulted
by that. Window Universe made things easy from beginning to
end "
- Susan,
Timonium, MD
Hi everyone. I’m writing to you from our secret underground bunker (not
really). We all hope everyone is doing as well as they can in this very
unusual time. I wanted to reach out about our company’s preparedness and
the importance of our relationship with you, our valuable customers. 
Bianca and I started our window company in the middle of the 2008 financial
crisis and as a result we’ve always been a little paranoid, a little more
financially conservative than many other home improvement
companies. There’s always been this idea in the back of my head that things
could get bad again and we need to be ready. From a financial standpoint
we’re just fine.
What about the people?
Most of our employees work from home anyway and the installation department
has reduced in-person interaction to make sure we're being safe. As a
result I think our company is probably better prepared for this sort of
business climate than most, but frankly that doesn’t give any of us a whole
lot of solace. It’s a strange time for sure and people are worried about
the weeks to come.
What about manufacturing?
The manufacturers we tend to work with are some of the largest and most well
capitalized in the industry. If you’ve been reading the comment sections on
TheWindowDog.com
you’ll see I frequently recommend working with larger manufacturers. This
is why.
Our primary manufacturer operates 5 US based window plants and can easily
shift capacity around as needed. We’ll do just fine through this and that’s
where you come in.
Every order that we see this week and in the coming weeks is of particular
importance. If you’re in a position to place a window order we appreciate
your business now more than ever. We’re looking out for our team members
and the hundreds of US based employees involved in the whole supply chain.
We'll all be happy to help with an order.
What happens if I place an order now?
Since we don't require an in-home salesperson to come to your house it’s as easy to place an order
now as it ever was. We’re all still working, answering emails and sending
out quotes. We can help get your quote just the way you want it and place
an order whenever you’re ready.
After you place an order we do send a technician out to your house to take
the final measurements. He’ll only need to be there for 10 minutes as all
he’s doing is putting a tape measure on each window. There’s no sales pitch,
no flip book of slides or iPad with magic prices on it. We make this easy.
From there the windows are custom made which takes several weeks.
What does all of this mean?
As a small business owner, I can tell you that it’s as important as ever
that we all do our very best to help keep the wheels of the economy
moving. People need jobs, they have bills and rent and mortgages and mouths
to feed. If you’re in a position to place a window order I will be happy to
help in any way I can and we will all appreciate it more than you might
know.
How do I learn more?
That part is easy. Just fill out
the form on the bottom of this page and we'll email you pricing and product
info. From there you can ask us any questions and we can make
unlimited revisions to the quote until we get it just the way you want it.
At that point you'll be in touch with a window expert by email and we can
help with just about anything. We can also talk anything over on the
phone if you'd prefer.
What if I'm not ready?
That's just fine. We can still send you info about the windows.
You can ask us any questions and we can get your order all set just the way
you want it. That way it will be ready to go as soon as you are.
A lot of us are sitting at home a little more than usual. Let's use
that time to get your questions answered and your order all figured out. We've created the easiest way to order new windows.
What happens next?
Next, you just fill out
the form below and we'll send you a recommended option. We'll send our
complete price list and a quote for you as well. If you want to get three quotes
we can send over three options (or more) and you never need to have a
salesman sitting on your couch. It’s always been our goal to take this
complicated business and make it simple.
To get detailed pricing and product info just fill out
the form below
We'll send a detailed price list and we can answer any
questions. You don't need to worry about being bombarded with phone
calls because we don't even ask for your number.
There has never been an easier way to get new windows.
We’ve seen orders continue to come in which warms our hearts. Both Bianca
and I would love the opportunity to help you with your project.
Daniel Schweihs
Founder, Window Universe
Creator, TheWindowDog.com
