We know that some Baltimore homeowners are perfectly comfortable ordering windows online, while others prefer to see a sample window in person before moving forward. If you’d like to take a look at a display model first, we’re happy to help guide the process.

To avoid a wasted trip to the showroom, please do these steps first:

1. Start by requesting a quote using the form at the bottom of this page

This is the critical first step. It ensures we offer the products and options you’re looking for before you drive anywhere.

2. Review your emailed quote and ask any questions

We can revise options, colors, glass packages, or styles as needed. It’s important to understand the choices before heading to the showroom.

3. Confirm that the product you’d like to see is actually on display

The showroom does not contain every style or option—there are thousands of possibilities and only a limited number of physical samples.
We can check availability for you so you don’t waste a visit.

If these steps aren’t done first, there’s a high chance the trip won’t be productive, and we absolutely want to help you avoid that.

We ordered 12 windows and a new sliding door. I was surprised that everything was installed so quickly and there was no mess at the end. Thanks guys!

Jody – Columbia, MD

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Important things to know before visiting the Baltimore showroom:

• Let the staff know you are working with Window Universe.
• The showroom is operated by the manufacturer, not us—it functions more like a wholesale supply center than a retail storefront.
• If you’re our customer, they will allow you to walk around and view displays.
• Baltimore showroom hours: 7:00 am – 4:00 pm, Monday through Friday
• The people working there are not retail sales representatives—they handle orders, shipments, deliveries, etc.
• For product-specific questions, always reach out to us, not the showroom team.
• The purpose of your visit is simply to view a sample window, not to receive sales guidance.
• Before you go, ask us which displays you should look for—some models may be labeled differently, and we can clarify what corresponds to your quote.

Baltimore Showroom Address

Alside Supply Center
3721 Commerce Dr
Baltimore, MD 21227
Monday – Friday: 7am – 4pm

What you’ll see from the outside is a typical wholesale distribution center—not a retail storefront—and that’s normal. The important part is making sure the sample you want to see is available before you drive over.

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We can often save you a trip

Before you go anywhere, we can help in several convenient ways:

• We can mail color sample kits and brochures so you can match styles and HOA requirements at home.
• We can send real photos of showroom display windows, which can sometimes give you a better look than a glossy brochure.

We’ve guided thousands of homeowners through this process, and nearly every question you might have—we’ve answered many times before. Our goal is always to make things as easy, convenient, and stress-free as possible.